🔧 Workflow Agent · Internal Portal
Service Operations
The Service Operations agent assigns technicians to jobs, tracks job progress, checks parts availability, monitors SLA compliance, and manages your dispatch board. It keeps your field team running without a dispatcher.
Capabilities
What the Service Operations does
Dispatch, scheduling, and field operations — managed by AI
Service OperationsNEW
SLA monitoring and technician performance
Order Management
Order lookup and service status
Scheduling
Check availability and create bookings
CRM Integration
Customer lookup, record updates, lead capture
Communications
Email and SMS messaging
Referral Network
Partner integrations and referral tracking
How it works
End-to-end resolution pipeline
1
Job Created
Service request from customer or internal
2
Assign Tech
Match by skill, location, availability
3
Dispatch
Send job details and route to technician
4
Track
Real-time status and SLA monitoring
5
Complete
Close job, update billing, notify customer
Why it’s different
Manual process vs. Service Operations
| Capability | Manual Dispatch | Service Operations Agent |
|---|---|---|
| Dispatch | Whiteboard and phone calls | Automated assignment by skill and proximity |
| Scheduling | Manual calendar juggling | Optimized routing and availability matching |
| Parts tracking | Technician calls the office | Real-time inventory check before dispatch |
| SLA compliance | Reactive — discovered after breach | Proactive alerts before deadline |
| Customer updates | Call back when we know more | Real-time status updates |
| Job costing | Estimated after the fact | Tracked in real time during the job |
Channels
Deployment
API
Web Chat
SMS
Measurable results
KPIs tracked in your dashboard
< 15min
Dispatch response time
95%+
SLA compliance rate
+20%
Jobs per technician per day
0
Missed SLA deadlines
Best fit
Industries where the Service Operations thrives
Home Services
HVAC, plumbing, electrical — emergency dispatch, seasonal scheduling, parts management.
Construction
Subcontractor scheduling, job tracking, materials management.
Automotive
Service bay scheduling, parts ordering, warranty claim tracking.
Cleaning Services
Team dispatch, recurring schedule management, quality tracking.
Electrical/Solar
Installation scheduling, inspection tracking, permit management.
Landscaping
Crew dispatch, seasonal routing, equipment tracking.
FAQ
Frequently asked questions
The Service Operations agent assigns technicians to jobs based on location and skills, tracks real-time job progress, checks parts availability, monitors SLA compliance, manages your dispatch board, and optimizes routing. Your field operations run without a dispatcher.
It integrates with field service management systems (ServiceMax, Housecall Pro, JobProgress), inventory management, CRM platforms, and GPS/mapping services for real-time updates.
Every interaction with the Service Operations agent counts as one AI response against your plan's monthly pool. Your plan includes a set number of AI responses per month (Starter: 500, Growth: 2,000, Pro: 6,000). Overages are billed at your plan's per-AI-response rate.
Yes. You set scheduling rules, define SLA targets, set parts availability thresholds, and customize routing algorithms. The Operations agent follows your specific operational constraints exactly.
If a job can't be assigned, the Operations agent alerts your dispatcher with recommendations. Complex scheduling conflicts are escalated for human decision-making with full context provided.
See it in action
Try the Service Operations in our live simulation. No signup required.
See the Service Operations in action
Explore how businesses across these industries use Kazozo.