Changelog

What's new in Kazozo

Product updates, new integrations, agent capabilities, and security improvements — shipped weekly. Subscribe via RSS or check back here.

Apr 15, 2026
New SEO

HubSpot comparison & integrations hub

  • New comparison page: Kazozo vs HubSpot — how to layer AI on top of free/Starter CRM without the Service Hub Pro upgrade.
  • New integrations page with 32 integrations across CRM, scheduling, messaging, reviews, commerce, data, voice, and helpdesk.
  • New blog post: How to Add AI to HubSpot Without Upgrading to Service Hub Pro.
  • BreadcrumbList schema added to all compare and blog pages for Google rich results.
  • SoftwareApplication JSON-LD added to the homepage with plan offers and full agent feature list.
Apr 14, 2026
New

ROI calculator, Trust & Security page, comparison hub

  • New ROI calculator: estimate your lead-leak from slow response and the monthly return on an always-on agent.
  • New Trust & Security page: encryption, retention, isolation, prompt-injection handling, and our honest SOC 2 / HIPAA BAA status.
  • New comparison hub consolidating Kazozo vs Intercom / Lindy / Salesforce Agentforce / Drift / ChatGPT / HubSpot.
  • Industries page gained a live filter bar — type to narrow down the 27 industry pages.
  • Homepage hero CTA swap: "Book a demo" is now the primary action.
Apr 12, 2026
New Security

Enrichment add-on ops & billing lifecycle

  • Full enrichment add-on lifecycle shipped: entitlement gating, Stripe billing, 3-tier escalation ladder, retry / waive / downgrade actions, and billing history log.
  • Billing surface audit passed — plan entitlements reconciled against Stripe subscriptions on every run.
Apr 11, 2026
Fixed Stability

Flow bypass stability

  • Regression suite green (4/4 scenarios) for conversation flow bypass bug fixed earlier this week.
  • Platform ready for tenant expansion after the mid-March incident response.
Apr 10, 2026
Model

Model routing v2: cascade architecture

  • New 3-tier cascade: deterministic → fast model → policy-based premium. Tenants running Frontline now route the majority of replies to the fast model with the same conversational quality, freeing the premium tier for hard cases.
  • No change in customer-facing quality; roughly 30–40% cost reduction on the LLM bill at steady state.
Mar 29, 2026
New

Unified messaging & handoff

  • Website widget conversations now handoff seamlessly to SMS, WhatsApp, or iMessage without losing context.
  • Local-presence phone number provisioning baked in for all plans.
  • Routing config: tenants can choose per-agent which handoff channel to use by lead segment.

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