🛍️ Sync every location. Serve every customer.

AI Agents for Retail Chains & Multi-Location Franchises

From inventory queries to customer support across locations, automate the chaos that comes with multiple stores.

Not ready to talk yet? Estimate your lead-leak →
52%
of customer calls are repetitive info requests
Retail Ops Study
4.8h
staff time per day on non-selling tasks
Franchise Survey
31%
of inventory inquiries answered incorrectly
Retail Audit
$2.3M
annual overhead cost for 10-location franchise
Multi-Unit Operator Data

Built for Multi-Location Retail

👔
Robert Hayes
Franchise Owner (10 locations)

Can't scale without hiring managers at each store. Customers call with same questions at every location.

Customer Support Content Agent
🛒
Michelle Park
Store Manager

Staff spends 4+ hours answering phones and emails instead of helping customers in-store.

Frontline Agent Customer Support
📱
Danny Garcia
Assistant Manager

Inventory checks from customers. Product questions. Hours-of-operation calls. Endless interruptions.

Frontline Agent Content Agent
💳
Lisa Thompson
Regional Operations Manager

No visibility into customer preferences, sales patterns, or satisfaction across all locations.

Weekly Report Review Manager
📊
Aaron Jackson
Franchise HQ Director

Managing loyalty programs, inventory sync, and promotions across 10 locations manually.

Content Agent
🎯
Nicole Smith
Loyalty & Marketing Manager

Can't personalize customer experience because manual systems don't track preferences across locations.

Sales Agent Weekly Report

Agents configured for retail

From the first customer interaction to follow-up, agents create a seamless experience across all your locations.

Frontline Agent

Greets customers, answers hours/location questions, checks inventory, handles basic customer service. Includes appointment scheduling — checks availability and books directly into your calendar.

CUSTOMER SERVICE
Lead Qualifier

Collects customer preferences for targeted offers and determines which location is best for their needs.

SEGMENTATION
Sales Agent

Suggests products based on purchase history, handles personalized promotions, and drives upsells.

CONVERSION
Content Agent

Generates personalized promotions, product guides, and location-specific marketing assets.

PERSONALIZATION
Customer Support

Handles returns, exchanges, complaints, loyalty program questions, and order tracking.

RETENTION
Review Manager

Requests feedback, flags service issues, manages reputation across locations.

REPUTATION
Weekly Report

Compiles sales, customer satisfaction, inventory, and operational metrics across all locations.

INTELLIGENCE
Integrates with: Shopify Square Toast Slack Google Analytics Twilio Mailchimp Stripe

The Hidden Cost of Manual Retail Operations

Multiple locations mean multiple times the customer interactions. Manual handling doesn't scale.

52%
Calls Are Just Information Requests
Hours, location, inventory, returns policy. Same questions at every store every day.
Frontline Agent answers instantly across all locations. Staff focus shifts to selling.
4.8h
Daily Admin Overhead per Location
Answering phones, emails, inventory checks instead of floor sales and customer experience.
Frontline and Content Agents handle 80% of inquiries. Staff stays focused on in-store selling.
31%
Inventory Answers Are Wrong
Staff guesses about stock levels. Customers get sent to wrong locations or told we're out when we're not.
Frontline Agent checks real-time inventory system and gives accurate answers every time.
$2.3M
Annual Overhead for 10 Locations
Hiring managers and staff at every location to answer phones. Labor costs spiral.
One AI system handles customer interactions across all 10 locations. Scales without hiring.
3.2x
Higher Customer Satisfaction with Personalization
Customers feel like transactions, not relationships. No personalized offers. Churn increases.
Sales and Content Agents personalize offers based on purchase history. Loyalty improves.
18%
Lost Upsell Opportunities
No recommendation engine. Customers buy what they came for. Cross-sell potential missed.
Sales Agent suggests complementary products and drives add-ons automatically.

See the agents in action

Real scenarios. Real retail workflows. This is what happens when a customer inquiry hits your pipeline.

Agent 01 · Frontline Agent

Inventory Check Across Locations

Online Customer

Customer texts: 'Do you have the blue hoodie in XL? I have 3 stores near me'

Without Kazozo
Customer has to call each store individually. Gets different answers. Frustrated.
With Kazozo
Agent checks all 3 stores' inventory in seconds and tells customer exact locations.
Customer knows where to find product. Drives foot traffic to nearest location.
Multi-location inventory check
Do you have the blue hoodie XL? I have 3 stores near me.
Checking inventory across your 3 nearby locations... Blue Hoodie XL: In stock at Downtown (5), Westside (2), North Plaza (0). Closest is Downtown, 2 miles away.
Great! How late are they open?
Downtown is open until 9 PM tonight (2 hours). Want me to send you directions and reserve one?
Yes, reserve one!
Reserved: Blue Hoodie XL at Downtown store until 5 PM tomorrow. Confirmation sent to your phone. See you soon!
Agent 02 · Lead Qualifier

Customer Preference Segmentation

Newsletter Subscriber

Customer has shopped at franchise 3 times. AI doesn't know their preferences yet.

Without Kazozo
Marketing sends generic promotions. Irrelevant to customer. Low engagement.
With Kazozo
Qualifier Agent asks quick preference questions. Segments customer for personalized offers.
Future marketing is relevant. Customer engagement and sales improve.
Preference collection
Hi! We noticed you shop with us regularly. Quick question to personalize your experience: What's your favorite product category—apparel, shoes, or accessories?
Apparel, mainly.
Got it! What style do you prefer—casual, athletic, or formal?
Casual and athletic.
Perfect! Your profile is updated. From now on, we'll send you deals on casual and athletic apparel. Saves you from irrelevant emails. Fair?
Perfect!
Agent 03 · Sales Agent

Personalized Product Recommendation

Returning Customer

Customer who bought running shoes 3 weeks ago enters a store. Typically buys athletic apparel.

Without Kazozo
Staff doesn't know customer's history. Generic 'can I help you' approach. Miss upsell.
With Kazozo
Sales Agent knows customer, suggests complementary products based on past purchases.
Average order value increases. Customer feels recognized.
Personalized recommendation
Welcome back! Last time you grabbed running shoes—how are they? Since you love athletic gear, we just got new moisture-wicking running shirts in your size. Want to check them out?
Oh, the shoes are great! Those shirts sound interesting.
Perfect! They're 20% off this week for loyalty members. Also, compression socks are in—people who buy running shoes usually grab these too. Try on any combos?
Yeah, I'll try a shirt and socks.
Awesome! Staff will get you set up in the fitting room. Great picks—your performance gear is going to level up!
Agent 04 · Content Agent

Personalized Promotion Generation

VIP Loyalty Member

Customer spent $500 in past 6 months. Seasonal promotions coming. Needs targeted offer.

Without Kazozo
Same promotion sent to everyone. Customer ignores. Missed revenue opportunity.
With Kazozo
Content Agent generates personalized promotion based on customer's purchase history.
Relevant offer drives purchase. Higher response rate.
Personalized offer
Exclusive for you! Since you love athletic wear, we're giving VIP members like you extra 15% off fall athletic collection (on top of sale price). Starts tomorrow. Link sent!
Oh nice! When does this expire?
One week—until next Saturday. Perfect time to grab winter running gear before it gets cold. Any questions about specific items?
Are the thermal leggings available in my size?
Yes! Thermal leggings in Black XL in stock at your closest store (Westside). Want me to set one aside?
Yes please!
Agent 05 · Customer Support

Return & Loyalty Question

Customer with Defective Purchase

Customer bought a shirt 10 days ago. Seam is torn. Wants to return. Also has loyalty questions.

Without Kazozo
Customer has to visit store or wait on hold. Friction creates bad experience.
With Kazozo
Support Agent processes return request and answers loyalty questions instantly.
Smooth return experience. Customer remains loyal.
Return & loyalty support
Bought a shirt 10 days ago and the seam is ripped. Can I return it?
Oh no, sorry to hear that! Absolutely—we'll take it back. You have 30 days from purchase. How would you like to proceed—in-store return or mail it back?
Can I mail it?
Yes! I'm sending you a prepaid return label. Just package it up and drop it off at any UPS box. Refund processes within 5 business days of us receiving it.
Great! Also, how many points do I have in my loyalty account?
You have 1,200 loyalty points (from $300 spent). That's $12 in rewards. Want to redeem or save for a bigger reward?
I'll save them up.
Agent 06 · Frontline Agent

In-Store Event Reservation

Customer Interested in Style Workshop

Franchise is hosting 'Seasonal Style Workshop' at multiple locations this month.

Without Kazozo
Customer has to call store to register. Spots fill up without centralized tracking.
With Kazozo
Scheduler Agent handles registration across all locations and sends confirmations.
Full attendance. Great event turnout.
Event registration
We're hosting a Seasonal Style Workshop at 3 locations this month. Free, 1-hour session. Interested?
Yes! When and where?
Downtown: Saturday 2 PM, Westside: Sunday 10 AM, North Plaza: Wednesday 6 PM. Which works best for you?
Saturday at 2 PM at Downtown.
Reserved! Seasonal Style Workshop, Downtown, Saturday 2 PM. Confirmation sent to your email. Bring any outfits you're unsure about. See you then!
Agent 07 · Review Manager

Post-Purchase Feedback

Recent Customer

Customer completed purchase 2 days ago. No feedback collected. Risk of negative experience going unreported.

Without Kazozo
Customer doesn't leave feedback. If they had a bad experience, it becomes a review online.
With Kazozo
Review Agent requests immediate feedback, flags issues, offers resolution.
Issues caught and resolved. Negative reviews prevented.
Purchase feedback
Thanks for shopping with us! How was your experience Saturday at our Downtown store?
Good overall but the checkout line was super long.
Sorry about that! We'll work on faster checkout. For the inconvenience, here's a $10 reward credit toward your next purchase. Fair?
Yeah, that's nice of you. Thanks!
Thanks for the feedback. Would you mind leaving a quick 5-star review? Helps us stay accountable. Link sent!
Agent 08 · Weekly Report

Multi-Location Performance Dashboard

Franchise Owner

Owner needs clear visibility into sales by location, customer satisfaction, inventory health, promotions ROI.

Without Kazozo
Data scattered across multiple systems. Hard to get unified picture. Slow decision-making.
With Kazozo
Report Agent compiles unified dashboard across all 10 locations.
Owner has clear business intelligence. Can optimize by location.
Multi-location intelligence
Give me a snapshot of all 10 stores this week.
Weekly Summary across 10 locations: Total sales: $87,500 (up 8% vs last week). Customer satisfaction: 8.6/10. Avg foot traffic: 450/store/day.
Which location is underperforming?
North Plaza is at $6,200 (below avg of $8,750). Possible causes: New competitor opened nearby (2 blocks away) and lower customer satisfaction (7.9/10) vs other stores. Want to dig into details?
Yeah, what's the satisfaction issue?
Main complaint: Long checkout lines. 12 mentions this week. Recommend adding a second register or adjusting staff hours. Small investment, likely fixes the issue.

Agents work together, not in silos

The real power is when multiple agents handle a workflow from start to finish.

🛍️
Customer Inquiry to Purchase
  • Customer inquires about product availability or location infoFrontline Agent
  • Agent checks inventory across all locations and provides optionsFrontline Agent
  • Customer preference is collected for future personalizationLead Qualifier
  • Sales Agent Agent recommends complementary products based on historySales Agent
  • Customer makes purchase in-store or onlineSales Agent
  • Post-purchase feedback request and review promptReview Manager
👤
Customer Lifecycle
  • First purchase at any locationSales Agent
  • Frontline Agent Agent greets customer next visit; recognizes themFrontline Agent
  • Preferences are collected and stored in customer profileLead Qualifier
  • Future personalized promotions sent based on preferencesContent Agent
  • Sales Agent Agent recommends products at checkoutSales Agent
  • Customer Customer Support handles any issues; builds loyaltyCustomer Support
  • Loyalty rewards tracked across all locationsCustomer Support
📣
Promotion Rollout Across Locations
  • Seasonal promotion planned at HQContent Agent
  • Content Agent Agent generates location-specific and personalized versionsContent Agent
  • Promotions sent to customers via email/SMSContent Agent
  • Frontline Agent Agent mentions offers when customers callFrontline Agent
  • Sales Agent Agent highlights personalized offers at checkoutSales Agent
  • Weekly Weekly Report tracks promotion performance by location and customer segmentWeekly Report
📦
Return & Exchange
  • Customer reaches out about return or exchangeCustomer Support
  • Customer Customer Support verifies purchase and processes return/exchangeCustomer Support
  • Return shipping label sent or in-store return arrangedCustomer Support
  • Refund processed or new item shipped/available for pickupFrontline Agent
  • Issue is documented for quality/product feedbackReview Manager
  • Follow-up to ensure customer satisfactionCustomer Support
🎉
Event Management Across Locations
  • HQ plans in-store event (workshop, trunk show, etc.)Content Agent
  • Event details sent to all locations and promoted to customersContent Agent
  • Customers reserve spots via Frontline AgentFrontline Agent
  • Frontline Agent sends reminder 24 hours before eventFrontline Agent
  • Post-event feedback collected from attendeesReview Manager
  • Weekly Weekly Report analyzes event ROI and attendance patternsWeekly Report
📊
Reporting & Optimization
  • All customer interactions logged by agents across locationsFrontline Agent
  • Sales Agent, returns, and satisfaction data compiled dailyWeekly Report
  • Weekly Weekly Report generates weekly multi-location dashboardWeekly Report
  • Franchise owner reviews performance by location, product, segmentWeekly Report
  • Identify underperforming locations and root causesWeekly Report
  • Adjust staffing, promotions, inventory, or operations based on dataWeekly Report

Plans that scale with your retail business

Predictable monthly pricing. No per-seat fees. All plans include setup, configuration, and CRM integration.

Starter
$249/mo

500 included AI responses
Up to 3 agents

✓ Frontline Agent
✓ Customer Support
✓ Lead Qualifier
Get Started →
Pro
$999/mo

6,000 included AI responses
All 11 agents

Everything in Growth, plus:
✓ Employee Agent
✓ Voice Agent
✓ Service Operations
✓ Finance Agent
✓ Weekly Report
See Full Pricing →

Overages billed per AI response. See full pricing breakdown →


Meet your customers where they are

📧
Email
💬
SMS
💭
Web Chat
📱
App Chat
🔗
API
🚪
In-Store

Retail at scale is about consistency. Same experience at every location. Same response to every customer.

One AI system delivering personalized service across all your locations. That's how you scale without diluting the brand experience.


Ready to automate retail?

Tell Kaz about your business. He'll recommend the right agents and have you live in 1–2 weeks.