Review Manager

Capabilities

What the Review Manager does

Monitors, responds to, and grows your online reviews — automatically

✨

Review ManagementNEW

Sentiment analysis and personalized responses

✨

Communications

Email and SMS messaging

✨

CRM Integration

Customer lookup, record updates, lead capture

How it works

End-to-end resolution pipeline

1

Monitor

Scan review platforms continuously

2

Analyze

Score sentiment and detect urgency

3

Draft

Generate on-brand response

4

Post/Alert

Reply publicly or escalate internally

5

Request

Send review requests post-service

Why it’s different

Manual process vs. Review Manager

Task	Manual Management	Review Manager
Monitoring	Check each site manually	Automatic monitoring across all platforms
Response time	Days to weeks	Minutes
Response quality	Varies by who's available	Consistent, on-brand every time
Review requests	Sometimes remembered	Automated after every service
Negative reviews	Panic and react	Flagged immediately with suggested response
Trend tracking	Gut feeling	Data-driven sentiment analysis over time

Channels

Deployment

⚙️ Background Automation

Measurable results

KPIs tracked in your dashboard

< 1hr

Average response time

100%

Reviews responded to

+0.5★

Average rating improvement

2x

Review volume increase

Best fit

Industries where the Review Manager thrives

💆

Med Spas & Clinics

Reviews drive new patient acquisition. Reputation is everything.

🏠

Home Services

Google reviews are the #1 lead source for local service businesses.

🍽️

Restaurants

Yelp and Google reviews directly impact foot traffic.

🏨

Hospitality

TripAdvisor and Google reviews drive bookings.

🚗

Automotive

Trust-driven purchases where reviews heavily influence decisions.

💈

Salons & Beauty

Repeat business built on reputation and word-of-mouth.

FAQ

Frequently asked questions

The Review Manager monitors your online reputation across Google, Yelp, Facebook, and other platforms, analyzes sentiment and themes, drafts on-brand responses to reviews, sends automatic review requests after service, and alerts you to urgent issues. Your reputation, managed 24/7.

It integrates with Google My Business, Yelp, Facebook, and other review platforms via their APIs. It also connects to your CRM to send review requests at the right moment and logs responses in your customer records.

Every interaction with the Review Manager counts as one AI response against your plan's monthly pool. Your plan includes a set number of AI responses per month (Starter: 500, Growth: 2,000, Pro: 6,000). Overages are billed at your plan's per-AI-response rate.

Yes. You define your brand voice and tone so responses match your style. You set thresholds for alerts, choose which platforms to monitor, customize the review request timing, and control response templates.

If a review requires a nuanced response or involves a sensitive issue, the Review Manager flags it for your team to review before sending. Complex issues always go to human review first.