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🎧 Customer-Facing Agent · Public Widget

Customer Support

The Customer Support agent handles billing inquiries, processes refunds, changes plans, creates tickets, and resolves account issues — with full CRM integration and automatic case wrap-up. It doesn't just answer questions, it takes action.

Try it live → See pricing
$0.28
per AI response
Gold
default tier
14
integrated tools
Full
account access
Capabilities

What the Customer Support does

Tickets, refunds, account actions — resolved instantly

✨
CRM Integration
Customer lookup, record updates, lead capture
✨
Billing Management
Refunds, credits, plan changes, invoicing
✨
Knowledge Base Search
Fast FAQ lookup and deep knowledge base search
✨
Communications
Email and SMS messaging
✨
Support OptimizationNEW
Customer health scoring, ticket analysis, smart escalation
How it works

End-to-end resolution pipeline

1
Issue Received
Customer reports a problem via chat
2
Account Lookup
Pulls customer record and history
3
Diagnose
Identifies issue type and resolution path
4
Take Action
Refund, plan change, ticket creation
5
Wrap Up
CRM update, confirmation, case summary
Why it’s different

Manual process vs. Customer Support

CapabilityTraditional SupportCustomer Support Agent
Ticket creationCustomer fills out a formAuto-created from conversation with full context
RefundsEscalate to manager, wait for approvalInstant processing within configured limits
Account changesMultiple systems, manual updatesEnd-to-end with automatic proration
Case summaryRep writes notes after callAuto-generated with classification and next steps
Wait time15+ minutes in queueInstant response, 24/7
ConsistencyVaries by repSame quality every interaction
Channels

Deployment

💬 Web Chat
Measurable results

KPIs tracked in your dashboard

< 2min
Average resolution time
80%+
Auto-resolution rate
4.5+
CSAT score target
24/7
Availability
Best fit

Industries where the Customer Support thrives

🛒
E-commerce
Order issues, return processing, shipping status, refunds.
💆
Med Spas
Appointment changes, billing questions, treatment inquiries.
🏠
Home Services
Service complaints, warranty claims, scheduling changes.
📱
SaaS
Account management, billing, feature requests, bug reports.
🏢
Real Estate
Tenant requests, maintenance tickets, lease questions.
🍽️
Restaurants
Order issues, reservation changes, loyalty program support.

See it in action

Try the Customer Support in our live simulation. No signup required.

Try it live →

See the Customer Support in action

Explore how businesses across these industries use Kazozo.

Ecommerce & DTC → Retail & Franchise → Logistics → Hospitality & Events → Education & Training → Automotive →
See all industries →