From rate requests to delivery confirmation, automate the operational chaos that slows down logistics.
Rate requests come in constantly. Quoting manually takes hours. Shippers shop competitors faster.
Customer inquiries about tracking, delivery, and status scattered across channels. No unified view.
Manual scheduling, route coordination, and driver communication takes 3+ hours daily.
Customers call with questions instead of checking a portal. Hours spent on repeatable inquiries.
No unified visibility into cost, margins, utilization, and performance across carriers and shipments.
Leads get lost in manual intake. Can't scale sales without hiring more operations people.
From quote request to delivery confirmation, each agent handles a step in the shipment lifecycle so nothing slips.
Greets inbound inquiries, answers service questions, explains lane availability, and directs to appropriate team. Includes appointment scheduling — checks availability and books directly into your calendar.
INTAKECollects shipment details—weight, dimensions, origin, destination, timeline, special handling—for accurate quoting.
QUALIFICATIONGenerates rates, handles rate negotiations, applies volume discounts, and secures shipment agreements.
PRICINGGenerates BOL documents, shipment manifests, and detailed status reports for customers and partners.
DOCUMENTATIONHandles tracking inquiries, delivery issues, claims, and customer questions during shipment.
SUPPORTRequests feedback, flags service issues, manages NPS, and identifies improvement areas.
QUALITYDispatches drivers and loads, tracks shipment progress, monitors delivery SLAs, manages carrier assignments, and flags delays before they escalate.
Dispatch + field opsIn logistics, efficiency is margin. Every hour spent on manual admin is revenue lost to overhead.
Real scenarios. Real logistics workflows. This is what happens when a shipment inquiry hits your pipeline.
New prospect texts: 'Do you service Chicago to LA? Need a quote for LTL freight'
Prospect has 8 pallets, 4,200 lbs, machinery, Chicago to LA, needs pickup Thursday.
Quote generated: $2,100 for LTL shipment. Customer wants volume pricing since they ship weekly.
Shipment details collected. Need detailed BOL and manifest for shipper and 3PL warehouse.
Shipment is in transit Chicago→LA. Customer calls asking 'When will it arrive?'
Shipment arriving Monday. Need driver to coordinate with warehouse for exact delivery time.
Shipment delivered Monday. Collecting feedback on service quality, on-time performance, and driver professionalism.
The real power is when multiple agents handle a workflow from start to finish.
Predictable monthly pricing. No per-seat fees. All plans include setup, configuration, and CRM integration.
500 included AI responses
Up to 3 agents
2,000 included AI responses
Up to 6 agents
6,000 included AI responses
All 11 agents
Overages billed per AI response. See full pricing breakdown →
Logistics is math. Every minute saved on admin is a percentage point of margin. Scale without scaling overhead.
Turn your customer support team into a strategic asset. Let Kazozo handle the repetitive inquiries so your account managers can focus on growth.
Tell Kaz about your business. He'll recommend the right agents and have you live in 1–2 weeks.
Every Kazozo plan includes these agents — they work together on your front desk, follow-up, and operations.