From booking to checkout, automate guest interactions while keeping the human touch that makes experiences memorable.
Juggling reservations, guest requests, and complaints across multiple platforms while staff handles the floor.
Managing hundreds of vendor emails, timeline updates, and guest RSVPs manually while coordinating day-of logistics.
Missing reservation calls, no-shows, walk-ins, and real-time seating adjustments during service.
Repeating pricing, menu details, and availability info to dozens of inquiries weekly.
Constant interruptions answering questions about amenities, hours, parking, and services guests could self-serve.
Each agent handles a different part of the guest journey. They talk to each other so nothing falls through the cracks.
Greets guests, answers FAQs about amenities, hours, policies. Escalates complex requests to humans. Includes appointment scheduling — checks availability and books directly into your calendar.
AVAILABILITYQualifies event inquiries—capacity, date, budget, requirements—and books discovery calls with coordinators.
QUALIFICATIONHandles catering & package sales, customizes quotes, negotiates timelines and terms with leads.
CONVERSIONGenerates personalized menu recommendations, floor plans, and proposal documents based on preferences.
CUSTOMIZATIONHandles guest issues post-arrival—billing questions, complaint resolution, service requests.
RETENTIONRequests feedback post-stay, flags issues for management, encourages positive reviews.
REPUTATIONSummarizes guest sentiment, occupancy trends, and operational insights for management dashboards.
INTELLIGENCEHospitality runs on availability and responsiveness. When humans are the bottleneck, revenue walks away.
Real scenarios. Real hospitality workflows. This is what happens when a booking inquiry hits your pipeline.
A guest texts at 11 PM Friday asking about room availability for 4 guests Saturday-Sunday and whether the hotel has a gym.
A LinkedIn message arrives about hosting a corporate retreat for 150 people in Q3. Budget unknown, dates flexible.
A couple inquired about catering for 120 guests, budget $4,500. They're vegetarian-forward but unsure about menu details.
A guest emails at 9 AM from their room saying the AC isn't working and they have a call in 30 minutes. They're frustrated.
A family booked a 4-night stay 6 weeks ago. Arrival date is tomorrow. No confirmation communication since booking.
Guest stayed 2 nights. Checkout was this morning. No feedback collected. Guest had a minor issue with room noise.
A couple is considering the venue for their 100-guest wedding, June 2026, outdoor ceremony, indoor reception.
Manager needs to understand occupancy trends, guest sentiment, and revenue impact from this week's operations.
The real power is when multiple agents handle a workflow from start to finish.
Predictable monthly pricing. No per-seat fees. All plans include setup, configuration, and CRM integration.
500 included AI responses
Up to 3 agents
2,000 included AI responses
Up to 6 agents
6,000 included AI responses
All 11 agents
Overages billed per AI response. See full pricing breakdown →
The best hospitality experiences feel personal, not automated. Kazozo agents handle the repetitive questions so your team can focus on creating moments.
Your guests don't care if they're talking to AI or a person. They care that someone knows their name, remembers their preferences, and solves their problem instantly.
Tell Kaz about your business. He'll recommend the right agents and have you live in 1–2 weeks.
Every Kazozo plan includes these agents — they work together on your front desk, follow-up, and operations.