Your AI front desk — always on
The Frontline Agent is the first point of contact for every inbound interaction. It answers questions, books appointments, captures leads, checks order status, and routes customers to the right team — 24/7, in 10 languages.
What the Frontline Agent does
Not a chatbot. Not a decision tree. An AI agent that understands intent, takes action, and resolves interactions end-to-end.
Every message runs through a 5-step pipeline
The agent doesn't just match keywords. It reasons through intent, selects tools dynamically, and chains multi-step workflows.
Chatbots respond. This agent resolves.
The difference is action. A chatbot talks. The Frontline Agent talks, decides, and acts.
| Capability | Traditional Chatbot | Frontline Agent |
|---|---|---|
| FAQ Handling | Answers from a script | Answers, then takes action on the answer |
| Lead Capture | Collects a form | Creates CRM record mid-conversation, instantly |
| Scheduling | Shows a scheduling link | Checks availability, books it, sends confirmation |
| Routing | Sends to a queue | Routes to a specific specialist with full context |
| Languages | Basic translation widget | 10 languages native, auto-detected, culturally adapted |
| Memory | None between sessions | VIP recognition, preferences, history |
| Intelligence | Fixed capability | Configurable AI tier — dial up for complex interactions |
| Audit | Chat logs | Full audit trail of every tool call and outcome |
Knows when to hand off — and to whom
When the Frontline Agent can't resolve, it doesn't just escalate. It routes to the right specialist with a full handoff package.
Meets customers where they are
Native multilingual — not a translation plugin
KPIs tracked in your dashboard
Every deployment includes real-time metrics. Know exactly what the Frontline Agent is doing for your business.
Industries where the Frontline Agent thrives
Strongest when a business needs 24/7 responsiveness, inbound lead capture, and appointment booking — without adding headcount.
See it in action
Try the Frontline Agent in our live simulation — ask it questions, book an appointment, test it in Spanish. No signup required.
See the Frontline Agent in action
Explore how businesses across these industries use Kazozo.